OXA logo
OXA logo

All articles


When will my order arrive?

We offer two main different shipping models. If you prefer free shipping, it will be carried by USPS and should reach you in 3-5 business days but may take up to 7 in some cases during holiday seasons or due to bad weather conditions. If you pick a p

Will you ship my order in 1 day?

We ship all orders within 1 business day with standard class shipping.  If you need our order sooner, we offer priority shipping options at the checkout. Any expedited order which is placed before 11 am EST will be shipped the same day. Orders placed

Why my package is still in the 'pre-shipment' stage?

It might still be traveling to the carrier if you have confirmed tracking information but there hasn't been any further movement. Please give the carrier 1 business day after receiving the confirmed tracking number for the tracking information to be

I can't seem to find my tracking number.

You may access your tracking information by logging into your OXA account and using your order history. On the order page, you may find the tracking link under the product details once you've located the order number you want to follow. Please give t

How long does it take with domestic shipping?

Standard free shipments are sent via USPS First Class mail and typically arrive in 4–8 business days, though this might occasionally take longer if the service encounters unforeseen difficulties. After 10 a.m. Eastern Time, orders can take an extra d

How to track an international shipments?

This depends on the selected shipping service. Please be aware that the carrier may take up to 24 hours to accurately update the tracking. Contact [email protected] if your tracking number has been inactive for more than two business days or if

How long does international shipping take?

Delivery times for international orders vary according to the service you picked during checkout. If you choose regular shipping or free shipping (if your order is eligible for free shipping), it usually takes around 2 weeks to 3 weeks. If you choose

How can I modify my shipping address?

Once an order is placed, there is no guarantee we will be able to make any modifications because orders often ship the same day. Before confirming your order, please double-check all the details. We are unable to alter the shipment method, amend the

Do I have to pay VAT taxes?

VAT Stands for value-added tex. Every country has its own regulations on whether to charge or not VAT taxes. Commonly EU and some other countries charge VAT. Customers are responsible for paying any applicable taxes and/or customs associated with an

Can my order be delivered to a hotel or to my neighbor?

We never really suggest shipping products to hotels or some other address because there is never an assurance that they will reach on time. The tracking information's estimated delivery time is not a shipping assurance from USPS or UPS. They also may

Where do you dispatch the products from?

We are based and located in New Jersey, USA. We dispatch our products from this location. We don't have any other warehouse elsewhere at this time.