Didn't find your question in the list?
For all your additional inquiries, please email us

Or you can give a call to us. Our agents are available from 8 am to 5 pm Mo-Fri (EST).

<p id="isPasted" style="box-sizing: inherit; color: rgba(52, 52, 52, 0.8); margin: 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 400; font-stretch: inherit; font-size: 14px; font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, roboto, &quot;Helvetica Neue&quot;, helvetica, arial, sans-serif; vertical-align: baseline; word-break: break-word; overflow-wrap: break-word; hyphens: auto; min-height: 20px; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Once an order is placed, there is no guarantee we will be able to make any modifications because orders often ship the same day. Before confirming your order, please double-check all the details.<p style="box-sizing: inherit; color: rgba(52, 52, 52, 0.8); margin: 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 400; font-stretch: inherit; font-size: 14px; font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, roboto, &quot;Helvetica Neue&quot;, helvetica, arial, sans-serif; vertical-align: baseline; word-break: break-word; overflow-wrap: break-word; hyphens: auto; min-height: 20px; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: inherit; color: rgba(52, 52, 52, 0.8); margin: 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 400; font-stretch: inherit; font-size: 14px; font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, roboto, &quot;Helvetica Neue&quot;, helvetica, arial, sans-serif; vertical-align: baseline; word-break: break-word; overflow-wrap: break-word; hyphens: auto; min-height: 20px; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We are unable to alter the shipment method, amend the delivery address, or cancel your order once it has shipped. We might be able to change your delivery address before dispatch if you have not yet gotten a shipping confirmation email. Please directly contact us via live chat at our website <a data-link-card="true" href="http://oxaleather.com/" style="box-sizing: inherit; color: rgb(74, 144, 226); margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline; text-decoration: underline; word-break: break-word;" target="_blank">oxaleather.com</a> or send an email to <a data-link-card="true" href="mailto:contact@oxaleather.com" style="box-sizing: inherit; color: rgb(74, 144, 226); margin: 0px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline; text-decoration: underline; word-break: break-word;" target="_blank">contact@oxaleather.com</a> with your order number in the subject line and your full name and the new address in the body.

Once an order is placed, there is no guarantee we will be able to make any modifications because orders often ship the same day. Before confirming your order, please double-check all the details. We are unable to alter the shipment method, amend the

How can I modify my shipping address?

Shipping

How to cancel an order?

How to enter my coupon code?

Why is my discount code not working at checkout?

Can I modify my order or change my shipping address?

Can I get a gift wrap for my order?

When will I receive "back-ordered" items?

Does Oxa have a physical store?

What payment methods can I use to pay?

Will I be charged VAT and duties?

What is my order status?

Ordering

Customer Support

When will my order arrive?

Will you ship my order in 1 day?

Why my package is still in the 'pre-shipment' stage?

I can't seem to find my tracking number.

How long does it take with domestic shipping?

How to track an international shipments?

How long does international shipping take?

Do I have to pay VAT taxes?

Can my order be delivered to a hotel or to my neighbor?

Where do you dispatch the products from?

Returns & Exchanges

Are OXA cases MagSafe compatible?

Will there be marks on cases due to usage of MagSafe?

Is Oxa screen protector compatible with my phone?

Can I both use a screen protector and Oxa cases?

How many cards can I  put in Leather Wallet Case?

Is the Detachable Wallet Case magnetically fastened with a flap?

iPhone

Is the Apple Magic Keyboard for iPad compatible with the iPad Leather Folio Case?

How can I modify my shipping address?Updated 2 years ago