Didn't find your question in the list?
For all your additional inquiries, please email us

Or you can give a call to us. Our agents are available from 8 am to 5 pm Mo-Fri (EST).

<p><span id="isPasted" style="color: rgb(0, 0, 0); font-family: -apple-system, system-ui, &quot;Segoe UI&quot;, roboto, &quot;Helvetica Neue&quot;, helvetica, arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We never really suggest shipping products to hotels or some other address because there is never an assurance that they will reach on time. The tracking information&apos;s estimated delivery time is not a shipping assurance from USPS or UPS. They also may change the estimated delivery time and postpone the date.</span></p>

We never really suggest shipping products to hotels or some other address because there is never an assurance that they will reach on time. The tracking information's estimated delivery time is not a shipping assurance from USPS or UPS. They also may

Can my order be delivered to a hotel or to my neighbor?

Shipping

How to cancel an order?

How to enter my coupon code?

Why is my discount code not working at checkout?

Can I modify my order or change my shipping address?

Can I get a gift wrap for my order?

When will I receive "back-ordered" items?

Does Oxa have a physical store?

What payment methods can I use to pay?

Will I be charged VAT and duties?

What is my order status?

Ordering

Customer Support

When will my order arrive?

Will you ship my order in 1 day?

Why my package is still in the 'pre-shipment' stage?

I can't seem to find my tracking number.

How long does it take with domestic shipping?

How to track an international shipments?

How long does international shipping take?

How can I modify my shipping address?

Do I have to pay VAT taxes?

Where do you dispatch the products from?

Returns & Exchanges

Are OXA cases MagSafe compatible?

Will there be marks on cases due to usage of MagSafe?

Is Oxa screen protector compatible with my phone?

Can I both use a screen protector and Oxa cases?

How many cards can I  put in Leather Wallet Case?

Is the Detachable Wallet Case magnetically fastened with a flap?

iPhone

Is the Apple Magic Keyboard for iPad compatible with the iPad Leather Folio Case?

Can my order be delivered to a hotel or to my neighbor?Updated 3 years ago