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How to cancel an order?

Please make sure all the information is correct before ordering. Once an order has been placed, there's no guarantee that we will be able to cancel it - if you need help with canceling your order please send us an email at [email protected] with

How to enter my coupon code?

During the checkout process, you will be asked if you have a coupon code. Enter your promo code and submit it. You will see the discounted price right away, then you can proceed to enter your payment details. Please contact us for assistance by email

Why is my discount code not working at checkout?

Be sure to confirm that any discount codes you receive via web, email or social media are still valid because they all have expiration dates. If you face any difficulties, you can reach us at [email protected] or simply chat with us during busin

Can I modify my order or change my shipping address?

Once an order is placed, there is no guarantee that we will be able to make any modifications because orders often ship the same day. Before confirming your order, please double-check all of the details. We are unable to alter the shipping method, ch

Can I get a gift wrap for my order?

If you need a gift wrap for your order, just select it during checkout and we'll take care of the rest! You won't have any invoices or paperwork inside packages so information about your order will only be sent to the buyer's email address and also s

When will I receive "back-ordered" items?

Once we run out of a product or if it is not released yet, you can still purchase it in the backorder stage, which means we will ship your order as soon as we receive the inventory. In most cases that takes around a week or two. But it is usually wor

Does Oxa have a physical store?

Our products are not available in stores, but you can access them at https://oxaleather.com/

What payment methods can I use to pay?

Our website is being hosted by Shopify, therefore we accept all payments provides that Shopify does. We accept:Apple Pay, Shopify Pay, Google Pay, Amazon Pay, PayPal, Diners Club, Visa, Mastercard, American Express and Shop PayIf you can't reach to t

Will I be charged VAT and duties?

When your order is exported to your country, your order can be subject to customs fees, VAT, it all depends on the policy of the arrival country. Starting on September 13, 2021, any VAT and/or duties that are applied to importing an order to its coun

What is my order status?

Log into your account by clicking the "Login" link at the bottom of our website to view the status of an existing order:. Once you've logged in, you'll be directed to your order history page, where you can see all of your recent and pending orders. T