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<p>We dispatch the orders usually within the same day or in one business day. Once we receive an order, we immediately start the monogram process. For that reason, it usually is not possible to change or cancel the monogram orders.&#xA0;</p>

We dispatch the orders usually within the same day or in one business day. Once we receive an order, we immediately start the monogram process. For that reason, it usually is not possible to change or cancel the monogram orders.

I have ordered wrong monogram. Can I change?

Products

Monogram

How to cancel an order?

How to enter my coupon code?

Why is my discount code not working at checkout?

Can I modify my order or change my shipping address?

Can I get a gift wrap for my order?

When will I receive "back-ordered" items?

Does Oxa have a physical store?

What payment methods can I use to pay?

Will I be charged VAT and duties?

What is my order status?

Ordering

Customer Support

When will my order arrive?

Will you ship my order in 1 day?

Why my package is still in the 'pre-shipment' stage?

I can't seem to find my tracking number.

How long does it take with domestic shipping?

How to track an international shipments?

How long does international shipping take?

How can I modify my shipping address?

Do I have to pay VAT taxes?

Can my order be delivered to a hotel or to my neighbor?

Where do you dispatch the products from?

Shipping

Returns & Exchanges

Are OXA cases MagSafe compatible?

Will there be marks on cases due to usage of MagSafe?

Is Oxa screen protector compatible with my phone?

Can I both use a screen protector and Oxa cases?

How many cards can I  put in Leather Wallet Case?

Is the Detachable Wallet Case magnetically fastened with a flap?

iPhone

Is the Apple Magic Keyboard for iPad compatible with the iPad Leather Folio Case?

I have ordered wrong monogram. Can I change?Updated 2 years ago