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How to find my tracking number?

You may access your tracking information by logging into your OXA account and using your order history.

On the order page, you may find the tracking link under the product details once you've located the order number you want to follow.


Please give the carrier 1-2 business days to update the tracking. If you have any further shipping or tracking questions, please contact the courier. Unfortunately, we see the same tracking data that you do, so before contacting our customer care for more help, try using the carrier's tools.


Once the item departs the US (New Jersey, NJ) with Standard Shipping, there are typically no more updates for orders that are being shipped internationally. Please contact us directly at [email protected] or with our live chat for more support. We may help you more.

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